Extreme Labs is a networking company founded in 2009. We build carrier-grade software for ISPs, internet exchanges, and content delivery networks, with mission-critical deployments around the globe.
NetSense NMS is the youngest member of that portfolio, but it draws on more than 15 years of experience operating real infrastructure for real subscribers. We know what good monitoring looks like because we’ve had to build, run, and trust it ourselves.
Visit extremelabs.ioMost NMS tools were built for enterprise IT racks: corporate networks, server rooms, and SNMP-friendly hardware. They were never designed for the realities of last-mile fiber: passive optical splitters, multi-vendor OLTs, ONUs sitting on customer walls, and home WiFi routers that need to be managed remotely.
The result is a familiar story for ISPs: a generic NMS that technically works, but takes weeks of templating to onboard a new OLT, drowns NOC engineers in irrelevant alerts, and still misses partial PON failures until the support phone starts ringing.
NetSense exists because we believe FTTH operators deserve better. We took 15+ years of operating experience and built a monitoring platform from the ground up around how ISPs actually work, with vendor-specific OLT integration out of the box, smart alert correlation that cuts noise by ~95%, and TR-069 telemetry from the customer’s WiFi router included in the same pane of glass.
NetSense is one of several carrier-grade products built by Extreme Labs. Each addresses a different layer of how ISPs and internet infrastructure operators run their networks.
Internet acceleration for ISPs since 2010.
A Layer 7 caching and peering platform serving 300+ ISPs across 4 continents. Processes over 150 TB of cached traffic daily for 5 million+ end users, reducing upstream bandwidth costs and improving subscriber speeds.
India's largest Internet Exchange.
Founded in 2015, Extreme IX grew into the largest IXP in India with 48 PoPs across 7 cities, 421+ members, and ~5 Tb/s peak traffic, roughly 53% of India’s IX capacity. Acquired by Megaport in 2025.
Turnkey internet exchanges in weeks, not years.
Software-defined IXP platform that lets fiber, data-center, and neutral-host operators launch fully-managed exchanges with MANRS-compliant security, RPKI, and an integrated self-care portal.
Operational tooling for IXP members.
Member portals, route-server tooling, and observability for internet exchanges built on Extreme Labs infrastructure.
NetSense and Extreme Labs products are deployed at major broadband providers, including:
Excitel Broadband
Multi-million subscriber FTTH ISP. Featured NetSense success story.
Hathway Cable & Datacom
One of India’s largest broadband and cable operators.
Alliance Broadband Services
Major regional broadband ISP.
A short list of the principles that shape every NetSense decision, from product roadmap to pricing to how we answer support tickets.
Generic NMS tools were designed for enterprise IT racks. NetSense was designed from scratch for the realities of fiber access networks: OLTs, PONs, ONUs, and CPEs.
Every feature is shaped by the people who actually run NOCs and answer 2 AM pages. If it doesn’t reduce a real-world headache, it doesn’t ship.
Hardware-agnostic software and open APIs. No lock-in to a single OLT or switch vendor. Mix Huawei, Nokia, Genexis, ZTE, FiberHome. Your call.
Smart correlation cuts alert volume by ~95%. We’d rather miss a single low-value notification than drown your team in false alarms.
Real-time telemetry and historical analytics let ISPs plan capacity, prove SLAs, and shorten MTTR with evidence, not guesswork.
Predictable per-node pricing, no contracts, no surprise add-on fees. Operating critical infrastructure means you should be able to trust your monitoring vendor.
Extreme Labs operates two offices and serves customers worldwide as a cloud SaaS.
Worldwide HQ
Extreme Labs
109 Todor Alexandrov Bvd, fl.9, Sofia 1303, Bulgaria
Asia Pacific
Extreme Labs India
Unit No 811, fl.8, Emaar Capital Tower 1, Gurugram, Haryana 122002, India
General enquiries: netsense@x3me.net
Quick answers about NetSense NMS, Extreme Labs, and how the team is set up.
Reviewed by Plamen Petkov, Co-Founder and CEO of Extreme Labs.
Last updated
Book a 30-minute live demo. We’ll connect to your real environment, walk through OLT, PON, switch, and TR-069 monitoring, and show how NetSense handles your day-to-day operations.
