SensyAI: AI-Powered Troubleshooting for FTTH Networks
One search. The whole path. A root-cause verdict in seconds.
SensyAI is the AI troubleshooting layer of NetSense. Give it any customer identifier and it walks the entire service path, from upstream and core through the BNG, distribution, and OLT down to the ONU and the WiFi in the living room, then tells your team exactly what is wrong and on whose side of the network it is.
From raw device data to resolution
Your network already produces the data. SensyAI turns it into answers, for your NOC, your support line, and soon your customers directly.
How a diagnosis works
SensyAI runs the same path walk your best engineer would, in seconds instead of an afternoon.
Search anything
PPPoE username, ONU or CPE serial, or a MAC address. SensyAI resolves the customer even when the identifier is partial or vendor-mangled.
Core and access switches
Status, uptime, alarms, and port errors or discards on the switches feeding the OLT, so an uplink problem never masquerades as a customer problem.
OLT health
Device status, recent reboots, active alarms, power supplies, and the online ratio of every ONU on the port.
ONU and fiber
Optical receive and transmit power against thresholds, temperature, QoE score, and 24 hours of down events, with dying gasp (power) separated from optical faults (fiber).
CPE and WiFi
WAN status, CPE load, and per-device WiFi signal strength with band, straight from Pulse over TR-069.
AI verdict
A plain-language conclusion in three parts: what the customer is experiencing, what is wrong on the ISP side, and what is wrong in the home.
What SensyAI brings to your support flow
Search by anything
PPPoE username, serial, or MAC. Smart resolution finds the customer even from a partial or derived identifier.
Full-path correlation
One diagnosis covers the path from upstream and core through BNG, distribution, and OLT to the ONU, CPE, and WiFi. No swivel-chairing between tools.
Dying gasp vs fiber fault
Power outages at the customer premises are automatically separated from real optical faults, so nobody chases a fiber cut that is actually an unplugged ONU.
ISP-side vs in-home verdict
The AI conclusion tells the agent which side of the demarcation point the problem is on, and what to do about it.
Live streaming diagnosis
Results stream in phase by phase as SensyAI walks the path, with a live network diagram the agent can follow.
Built on your NetSense data
No new agents or collectors. SensyAI reads the telemetry NetSense NMS and Pulse already gather from your network.
SensyAI FAQ
Common questions about the AI layer of NetSense.
See a Live Diagnosis on Real Data
Book a demo and watch SensyAI walk a real customer path, from upstream to WiFi, and call the root cause in seconds.