Privacy Policy | NetSense NMS

1. Who We Are

NetSense NMS is a cloud-based network monitoring platform operated by Extreme Labs, registered at 109 Todor Alexandrov Bvd, fl.9, Sofia 1303, Bulgaria. We act as the data controller for the personal data described in this policy.

For questions about this policy or your data, contact us at info@x3me.net.

2. Data We Collect

2.1 Information You Provide

Contact form submissions — name, email address, company name, phone number, and message content when you request a demo or contact us.
Newsletter subscriptions — email address when you subscribe to product updates.

2.2 Information Collected Automatically

Analytics data — we use PostHog and Google Tag Manager to collect anonymized usage data including pages visited, session duration, referral source, device type, and browser. PostHog is configured to respect Do Not Track headers.
CAPTCHA verification — we use Cloudflare Turnstile to protect forms from spam. Turnstile collects minimal data and does not track users across sites.
Server logs — our hosting provider (Cloudflare) may collect IP addresses, request timestamps, and HTTP headers for security and performance purposes.

3. How We Use Your Data

To respond to your demo requests and inquiries
To send product updates if you subscribe to our newsletter
To improve our website and understand how visitors use it (analytics)
To prevent spam and abuse (CAPTCHA)
To ensure the security and availability of our website

4. Legal Basis for Processing (GDPR)

We process your personal data under these legal bases:

Consent — when you submit a contact form or subscribe to our newsletter
Legitimate interest — for analytics and website security
Legal obligation — when required by applicable law

5. Third-Party Services

We share data with the following service providers:

Cloudflare (USA) — hosting, CDN, and CAPTCHA verification
PostHog (USA/EU) — product analytics
Google (USA) — Google Tag Manager for analytics orchestration
Resend (USA) — transactional email delivery for form submissions
Sanity (Norway) — content management system for our blog

Where data is transferred outside the EEA, we rely on Standard Contractual Clauses or adequacy decisions as appropriate.

6. Data Retention

Contact form data — retained for up to 24 months, then deleted unless an ongoing business relationship exists
Newsletter subscriptions — retained until you unsubscribe
Analytics data — anonymized and aggregated; retained as configured in our analytics tools (typically 12-24 months)
Server logs — retained by Cloudflare per their data retention policy

7. Cookies

This website uses minimal cookies. We do not use advertising or tracking cookies. The cookies we use include:

Essential cookies — required for website functionality (e.g., draft mode for content editors)
Analytics cookies — PostHog may set a cookie to distinguish unique visitors. These are first-party cookies and do not track you across other websites

8. Your Rights (GDPR)

Under the General Data Protection Regulation, you have the right to:

Access — request a copy of the personal data we hold about you
Rectification — correct any inaccurate personal data
Erasure — request deletion of your personal data
Restriction — restrict how we process your data
Portability — receive your data in a structured, machine-readable format
Objection — object to processing based on legitimate interest
Withdraw consent — at any time, without affecting the lawfulness of prior processing

To exercise any of these rights, contact us at info@x3me.net. We will respond within 30 days.

You also have the right to lodge a complaint with the Bulgarian Commission for Personal Data Protection or your local supervisory authority.

9. Children

This website is not directed at children under the age of 16. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this policy from time to time. Material changes will be posted on this page with an updated date. We encourage you to review this page periodically.

11. Contact

Extreme Labs
109 Todor Alexandrov Bvd, fl.9
Sofia 1303, Bulgaria
Email: info@x3me.net