Question 1

What is TR-069 and why do ISPs need it?

Accepted Answer

TR-069 (also known as CWMP - CPE WAN Management Protocol) is an industry standard for remote management of customer premises equipment. It allows ISPs to automatically configure, monitor, and troubleshoot routers, ONTs, and other devices without sending technicians. This reduces operational costs, improves response times, and enables proactive issue resolution before customers even notice problems.

Question 2

Which CPE devices are supported?

Accepted Answer

NetSense TR-069 ACS supports any device that implements the TR-069/CWMP standard. This includes routers, ONTs, gateways, WiFi access points, and mesh systems from major manufacturers like TP-Link, ZTE, Huawei, Fiberhome, and many others. We regularly add support for new devices based on customer needs.

Question 3

How secure is the TR-069 connection?

Accepted Answer

Security is built into every layer. All communication between CPE devices and our ACS uses TLS encryption. Devices authenticate using certificates or credentials. The ACS itself runs in a secure cloud environment with regular security audits. Role-based access control ensures your team only sees what they need to see.

Question 4

Can I use TR-069 ACS with NetSense NMS?

Accepted Answer

Yes! NetSense TR-069 ACS integrates seamlessly with NetSense NMS. You get end-to-end visibility from your core network all the way to the customer's WiFi. Correlate CPE issues with network events, see the complete picture in one dashboard, and resolve problems faster with unified alerting and diagnostics.

Question 5

What happens if a CPE loses connectivity?

Accepted Answer

When a device reconnects after being offline, it automatically checks in with the ACS and receives any pending configuration changes or commands. The system tracks device online/offline status and can alert you to prolonged outages. Queued operations are delivered as soon as the connection is restored.

Question 6

How scalable is the system and how often is telemetry collected?

Accepted Answer

NetSense TR-069 ACS is built on a modular, horizontally scalable architecture designed to manage and monitor millions of devices. Telemetry data is collected every minute by default, with the option to increase polling frequency for critical metrics when needed. The system grows with your network without performance degradation.

Question 7

Do I need to manage servers or infrastructure?

Accepted Answer

No. NetSense runs entirely on a dedicated private cloud managed by the Extreme Labs team. We handle all infrastructure, security updates, backups, and system maintenance. You get enterprise-grade availability and security without the overhead of on-premise deployments or the need for dedicated sysadmin resources. Just focus on your customers while we keep the platform running.

Question 8

Can you retain long-term logs of devices connected to the CPE for regulatory compliance?

Accepted Answer

Yes. NetSense can retain long-term connection records for every device attached to the CPE — both LAN and WiFi side — including MAC address, IP lease, hostname, and connect/disconnect timestamps. Retention windows and exported log formats are configurable per deployment to meet regulatory requirements such as the DoT India mandate for ISPs to preserve subscriber connection logs, as well as equivalent data-retention rules in the EU and other jurisdictions. Logs can be exported on demand for lawful interception or audit requests.

TR-069 ACS for ISPs. Full visibility into CPE and WiFi.

TR-069 ACS Capabilities

Remote CPE Management

Platform & Integration

WiFi Telemetry

Remote Diagnostics

Can I...? YES!

TR-069 ACS FAQ